Now Health International announced the launch of their enhanced 24/7 Flexible Service Hub. The operations enhancement comes as a part of the company’s plans for global expansion. Now Health International aims to meet the growing needs of customers located in disparate locations around the world.
Through their new service, a new in-house team of expert service professionals can offer 24/7 support to their customers. The newly formed “FlexNow” team works on a rotating schedule to deliver around the clock services for client support, customer service, and claims processing.
Now Health’s Director of Operations, Sarah Clarke comments:
“As a customer centric business, it’s important we have both the right talent and industry leading processes in place to support our service delivery. Our new operating structure marks the beginning of a more flexible approach to the way we run our operations, ensuring we can continue to deliver on our promise to provide fast and accurate service to all our customers, all day, every day”.
“The launch of the FlexNow team is only the first phase in an ongoing journey as we continue to ensure our operations provide the flexibility and efficiency of an innovative global business. We are planning further enhancements to our operational structure in the coming months to ensure we can better meet the needs of our growing customer base of global businesses and expatriates worldwide,”
To learn more about this new service, read their full press release here.